COVID-19 Prevention Policy
We have a workforce of 1 person which is me, I take the orders, package them and ship them to the Royal Mail.
All lavender products that arrive from Chateau de la Gabelle are stored in an air tight container for 3 weeks prior to usage. They are then only handled / packaged by me no one else.
We continue to sell on line. We greatly value your continued support. Locals can arrange contact less collection from outside our workshop or we're happy to hand deliver within a 3 mile radius. Purchases can be made on line or by bank transfer or we're happy to send a PayPal invoice.
In general terms and in regard to our packaging methods, more regular and extensive cleaning / hand sanitisation methods are in place. Hand washing is more frequent and thorough and is done before and after each item is packaged. All products are cleaned down before being packaged up for dispatch or collection.
We have taken a decision to continue to use plastic protective inner and outer packaging as there is no evidence the virus is carried on these particular surfaces .
All parcels are being shipped same day by Royal Mail - there may be some delays at the other end depending upon the man power available with your local Post Office Team.
We remain flexible as we learn more about how best to protect ourselves and our customers. If you have any more queries regarding our COVID-19 policy or indeed any more suggestions, we should be very pleased to hear from you.
Ash - Provence Lavender